Pros:
From the merchant standpoint, they support with both service and equipment & supplies the entire gamut: credit and debit cards, gift, incentive, and prepaid cards, checks and more for bricks & mortar retail, Internet e-commerce, mobile, mail and telephone orders, and even payroll solutions. They have special safeguards against fraud. Rates are competitive. They provide 24/7 customer service. First Data has been entrusted as a vendor for government and educational entities besides a who’s who of business.
Cons:
For such a large company, one would expect complaints—and they do not disappoint. Complaints have ranged from hidden fees; merchants not understanding they were falling into extended leases on service and equipment; poor, runaround, and unresponsive customer service; unusually long holds on funds from chargebacks; high cancellation and other fees, and more reported at the various complaint sites.
|